Our business name will be changing from Buyrmbgh.com to Fx-rmb.com as part of a brand alignment update. Our services, exchange rates, and contact details will remain the same. Thank you for your continued trust and support

    Privacy Policy

    How we collect, use, and protect your information. Last updated: August 31, 2026

    1. Introduction

    BuyRmb GH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website buyrmbgh.com and our services for buying RMB (Chinese Yuan) and funding Alipay and WeChat Pay accounts.

    By using our services, you agree to the collection and use of information in accordance with this policy.

    2. Information We Collect

    2.1 Personal Information You Provide

    • Account Information: Name, email address, phone number, WhatsApp number, password (hashed)
    • Transaction Information: Payment method details, transaction IDs, amounts, Alipay/WeChat QR codes, recipient account details
    • Identity Verification: Government-issued ID, selfie for KYC compliance (where required by regulation)
    • Communication: Support tickets, WhatsApp messages, email correspondence

    2.2 Automatically Collected Information

    • Usage Data: Pages visited, time spent, features used, device information, IP address, browser type
    • Cookies & Tracking: Essential cookies for authentication, analytics cookies (with consent), session management

    3. How We Use Your Information

    • Process and complete RMB exchange transactions
    • Fund your Alipay and WeChat Pay accounts
    • Verify identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations
    • Communicate about your orders, updates, and support requests
    • Improve our services and user experience
    • Send promotional communications (with your consent)
    • Comply with legal obligations in Ghana and China

    4. Information Sharing & Disclosure

    We do not sell your personal information. We may share information only in these circumstances:

    • Service Providers: Payment processors, cloud hosting, analytics (under data processing agreements)
    • Regulatory Compliance: Bank of Ghana, Chinese financial authorities, law enforcement when legally required
    • Transaction Completion: Sharing necessary details with Alipay/WeChat Pay systems to fund your account
    • Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
    • With Your Consent: For any other purpose you explicitly approve

    5. Data Security

    • All data transmitted via HTTPS (TLS 1.2+)
    • Passwords hashed with bcrypt (never stored in plain text)
    • QR codes and payment details encrypted at rest
    • Regular security audits and vulnerability assessments
    • Access controls: principle of least privilege for staff

    6. Data Retention

    • Transaction records: 7 years (regulatory requirement)
    • Account data: Duration of account + 2 years after closure
    • Support communications: 3 years
    • Analytics data: 26 months (anonymized)

    7. Your Rights

    Under applicable data protection laws, you may have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure ("right to be forgotten") — subject to legal retention requirements
    • Restrict or object to processing
    • Data portability
    • Withdraw consent (for consent-based processing)
    • Lodge a complaint with the Data Protection Commission (Ghana)

    To exercise these rights, contact us at support@buyrmbgh.com.

    8. International Transfers

    Your data may be processed in Ghana and China (for transaction completion with Alipay/WeChat Pay). We ensure appropriate safeguards including standard contractual clauses and compliance with Ghana's Data Protection Act 2012 (Act 843) and China's Personal Information Protection Law (PIPL).

    9. Children's Privacy

    Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, contact us immediately.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the most recent revision. Material changes will be communicated via email or prominent notice on our website.

    11. Contact Us

    Questions about this Privacy Policy?